Business Debt Recovery & Commercial Debt Collection Questions and Answers

Here are the most frequently asked quesions and answers

How can I get my customer to pay their overdue invoice?

In Business debt recovery and business debt collection the quicker you act the more chance you have of getting paid. Call us or use our FREE letter before action with tips on the best wording to use.

Do I have to pay for you to look at our debt?

No, it is completely free for us to look at enacting business debt collection or commercial debt collection. No collection no fee offered as standard.

Can I speak to somebody before I decide to on engaging Business Debt Recovery?

We offer a unique no obligation review from a business debt colection expert on our direct line  0333 121 0161.

How long does the Business Debt Collection form take to fill in to sign up?

Most people take around 15 minutes, but there is also a list of specific data that we require to ensure we can deliver your monies into your account. The time that takes depends upon how efficient your processes are.

What happens after I fill the form in?

We read everything and if we feel we have enough information we make an immediate start. If not we seek further information from you. 

On one occasion, after we received a form, we called back  a client after 15 minutes to say the monies are paid. 

What checks do you do on my company before I can become a client?

We look at the chance of recovering the debt as our first port of call. If we have suspicions that you have cash flow or insolvency issues then we may decline the case or seek the monies are paid into our client payment account.

Do I need to visit your office at all?

We work via "no collection no fee" as standard for all business debt recovery and commercial debt collection, so we focus on the quality of your information. Some client’s like to put a  face to the name (the co-founder's picture is on Linked In). Our simple concise processes  and collection systems are about tailoring the process to your specifications.

Will the profile of my Business Debt Recovery you look at fit with the type of clients you serve?

We enact Business Debt Recovery and Commercial Debt Collection for any debt over £1,000.00 and work for individuals, sole traders, partnerships, SMEs, LLPs  and Limited Companies. 

I have an old ledger of debt that I would like to collect – is this something you can assist with?

Absolutely 100%. We are set up to handle a large volume of accounts at varying stages of business debt collection, so if you work with us you will receive an extremely thorough and efficient service. Any invoice under 6 years will be looked at. 

Will there be somebody at AVC Debt Recovery to guide me through my case?

Yes, we offer you a personal service on all business debt collection as we are a small robust team and are open from 09.00 to 18.00 Monday to Friday.
 

How can I submit a new case or instructions?

Each business debt requires its own form and data. This increases our chances of successful business debt recovery and getting your monies into your account. 

How can I track the progress of my cases?

In all business debt recovery we keep our clients informed, but our service is only ever one telephone call away. 

What am I responsible for after I pass a debt on to you?

You are responsible for all costs and disbursements that we accrue at your request for any business debt recovery, e.g. attendance at meetings, travel, Court issue fees etc. If a claim is filed in the court you will be acting as a Claimant in person (unless you seek to pass the matter on to our solicitor partners when you will be responsible for the legal costs and disbursements) who will represent you. You are responsible for any notifications or letters your receive and passing them to us as pdf copies via email.

Will I have control over any legal costs?

Absolutely! There is a clear price for every business debt collection service we provide and you will have to approve each action we take on your behalf before we do anything.

What statistical reports can I expect?

We use specifically designed formats which we will send to you, but our focus is on delivery of your monies not excessive administration showing what we do. We KISS everything and operate business debt recovery and Commercial debt collection on a results basis without excessive reports.

What are your service levels?

We are not into issuing SLAs or other administration. We are focused 100% on business debt recovery and commercial debt collection and getting your monies into your account. We state we will turn around specific instructions within 24 hours.

When the person you require is unavailable to take your telephone call, we will ring you back within 4 working hours.